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Solutions · Events & Venues

Quote a $1,200 wedding with a clean conscience.

Florists. Caterers. Mobile bar operators. Event-day staff agencies. The kind of business where one declined card means a refused order, an embarrassed customer, and a fortnight of awkwardness.

Event suppliers live by the deposit. The deposit-then-balance flow used to mean an awkward over-the-phone card moment, a NET-7 invoice email, or a portable EFTPOS reader passed across a counter. Pay-E moves the payment to the customer's phone, where it belongs.

The problem

Where the money quietly leaks.

  • Big-ticket card declines

    A $1,200 ceremony arrangement, a $3,000 catering booking. One declined card over the phone and the customer disappears in embarrassment — and the flowers are already cut.

  • Deposit collection is chasing

    PDF invoice → reminder → second reminder → "is this still happening?". A week of admin per booking on top of the actual event work.

  • Day-of-event balance

    The remaining 50% on event day always feels like a difficult conversation. Asking before the truck leaves the kitchen vs. after — and the trust dance that comes with both.

How Pay-E helps

Money lands first. Prep starts second.

  • Customer enters the card

    Stripe Checkout means the customer keys in their own card on their own phone. No "can you read me the CVV again?" — and zero PCI exposure for the merchant.

  • Deposit + balance, two paylinks

    Send a 50% deposit at booking. Send the balance the morning of the event. The kitchen / florist / catering team only moves when each link has been paid.

  • Audit trail for refunds

    Every link records when it was sent, opened, and paid. If the wedding is rained out, you have a clean record to refund against in Stripe.

A story like yours

What real shops do with Pay-E.

Composite stories grounded in operator interviews. Names and figures are illustrative.

No-shows recoveredWedding & funeral flowers · Hawthorn VIC

Petals & Stems Florist

A $1,200 wedding flower order lost when the over-the-phone card was declined. The customer was offended, the flowers were already prepped, and Petals ate the cost.

Sarah remembers the call. The bride's sister wanted to pay over the phone for a $1,200 ceremony arrangement. The card was declined twice. The third attempt went through, but the customer had already gone cold — embarrassed, suspicious of the merchant, refusing to give a different card. The flowers were already cut and arranged.

After that incident, Sarah moved every wedding or funeral order over $300 to a Pay-E paylink. The customer enters the card themselves through Stripe Checkout — no awkward back-and-forth, no PCI exposure for the shop.

Three weddings in the four months following used the new flow without a hitch.

“I'm not a payments person. I'm a florist. The paylink lets me stop pretending I understand cards.”

— Sarah, owner — Petals & Stems Florist

Couldn't take payment remotelyCorporate catering · Pyrmont NSW

Harbour Catering Co

$800–$3,000 catering orders for office events. PDF invoice + NET-30 terms meant chasing payment for weeks. Four unpaid invoices written off every quarter.

Office catering bookings used to come in Friday afternoon, get prepped Sunday, delivered Monday — and invoiced Tuesday. By the time the invoice was paid, the customer had already moved on to next month's event.

Harbour now collects 50% deposit upfront via a Pay-E paylink at booking. The remaining balance is paid the morning of the event before delivery leaves the kitchen.

Bad-debt write-offs are down 90% over the first six months. Cash flow is dramatically more predictable.

See more stories on the Customer stories page.

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